Accounts Assistant - Bedford, United Kingdom - 1st Choice Staff Recruitment Ltd

1st Choice Staff Recruitment Ltd

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Accounts Assistant

9-12 moths FTC

Bedford

£24,000

Monday - Friday 08:30 - 17:00 (Hybrid)

Key responsibilities:

Timely and accurate processing and allocation of payments from Branch Banking, Online Payments, Head Office to the receivables ledger and assist in the Daily reconciliation of credit/debit card receipts in the bank.
Thorough and accurate diagnosis of customer and system errors causing exceptions and escalation of identified system, process, and business issues.
Investigation, timely and accurate processing of customer refunds in line with procedures, bank regulations, ensuring auditable and PCI compliant records are created, in line with service level agreements to maintain a high level of customer satisfaction.
Thorough investigation of unallocated cash, identifying the root cause and trends, suggesting preventative action, with escalation of process issues to Account Handlers and Reconciliations Supervisor.
Manage and produce daily/weekly reports.
Help support and review Standard Operating Procedures and ensure documents are kept up to date.
Support the whole of the business network with payment and refund exceptions.
Adhere to procedures and training provided in respect of the role.
Provide assistance to the business in other areas when exceptional circumstances arise in order to meet the wider business objectives.
Build relationships with suppliers, customers, and the wider business network in order to improve the receipting process and to resolve specific customer problems efficiently and effectively.