Receptionist/telephonist - Sheffield, United Kingdom - Sheffield Health & Social Care NHS Foundation Trust

Sheffield Health & Social Care NHS Foundation Trust
Sheffield Health & Social Care NHS Foundation Trust
Verified Company
Sheffield, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

As part of a reception team supporting busy services you will be the first point of call, either over the telephone or face to face on reception, for service users; families and visitors to the service, using appropriate communication skills to support access to services.


To provide high quality, friendly and welcoming 'front-of-house' service as the Service's first point of contact for service users, professionals and member of the public alike.

To facilitate the smooth running of reception, providing an efficient and effective reception/administration function within the service.

To facilitate the smooth running of reception, providing a welcoming and friendly service to patients and visitors, this will include:

  • Greeting service users and visitors
  • Provide admin support to clinics, including booking and rescheduling of appointments, and live clinic management (e.g. using colour coding)
  • Ensure that patient records (demographics) are correct and uptodate
  • Reimburse service user travel expenses, following service protocol for the management of petty cash
Operate the Insight patient record system to retrieve and record information received relating to service users.

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important, to the delivery of high-quality care.

We actively seek out individuals who share these values:


  • Working together for service users
  • Respect and kindness
  • Everyone counts
  • Commitment to quality
  • Improving lives


The Recovery Service South provides support to adults living in the south of Sheffield who have complex or ongoing mental health needs.

We provide health and social care support to help aid recovery, promote independence and improve both physical and mental wellbeing.

Scan, photocopy and shred service user documents as required.


Work with and assist the Admin & Buildings/Team Co-ordinators in the reporting of maintenance defects and liaising with the Estates Department as appropriate.

Collection and distribution of post.

Take responsibility for monitoring adequate stock levels of stationery etc.

Arrange staff appointments and/or meetings, including room booking and other associated requests.

Respond appropriately to verbal complaints and refer any unresolved issues to senior admin staff or operational management as necessary.

Assist the Team Co-coordinator and Admin & Buildings Manager with the induction of any new or temporary receptionist/telephonist staff.

Provide cover for other admin staff within the team as directed by Team Co-ordinators and/or Admin & Buildings Manager.

Provide cross cover for colleagues within the building and across the wider service as required.

Be able to work between sites where required to help support the running of the service.


Work confidentially at all times maintaining the integrity and security of patient's clinical records and ensuring electronic housekeeping rules are adhered to on all systems to maintain an efficient system for all users.

To undertake any other duties as may reasonably be delegated within the grade and function of the post.


The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security.

Awareness of the Trust's procedures in relation to the office environment e.g. Health and Safety.
More jobs from Sheffield Health & Social Care NHS Foundation Trust
See all jobs of Sheffield Health & Social Care NHS Foundation Trust