Service Executive - Milton Keynes, United Kingdom - CityFibre

CityFibre
CityFibre
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:

**_
There will be occasional travel required for this role.

_**Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day.

Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow.

To do this, we make sure that our people's voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community.

In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.


We're a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer.

Working together with our Employee Networks, we're committed to changing the industry for everyone.


What you can expect from us
Everyone at CityFibre has an important part to play, and we reflect that in our benefits.

With
a competitive salary depending on experience, when you join us, you'll also enjoy 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together.

It's the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.


How you'll change it up


Our customers are at the heart of everything we do, so it's important to us that we go above and beyond to deliver legendary customer service, and this is where we need you.

You'll manage the delivery of service, making sure it meets contractual obligations whilst never losing focus of giving our customers a next-level experience.

Day to day, this is some of what you can expect to be doing:


  • Working alongside the Lead Service Manager to help ensure that efficient and effective processes and systems are in place across the team
  • Providing administrative support to Service Managers in preparation for service reviews and weekly customer project calls
  • Preparing reports for stakeholders with information on critical events, key project stages and processes
  • Monitoring team trackers, updating and reporting on outstanding open actions
  • Helping to identify and resolve operational issues
  • Attending customer site visits for service reviews alongside the Service Managers

What you'll bring to the role


You'll be an organised, forward-thinking, and driven Service Executive who has excellent customer service skills as well as the ability to easily build strong relationships.

We're also looking for you to bring the following with you:


  • Similar experience in a customer facing / service role
  • Excellent problemsolving skills
  • Strong Office 365 competency, in particular Excel
  • ITIL foundation v3 or v4 would be a bonus
We're looking for people who don't settle for 'good enough' and push things forward. If you've just found yourself thinking, 'I'd love to do this', we want to hear from you. Let's change it up.


Diversity, Inclusion and Belonging


Our people have a wide range of experiences and perspectives - and it's this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry.

This means we're committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity.

We're also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information
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