Client Account Advisor - Sutton Coldfield, United Kingdom - Dignity Plc

Dignity Plc
Dignity Plc
Verified Company
Sutton Coldfield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Client Account Advisor
Full-Time / 12-Month FTC to Permanent

Sutton Coldfield / Head Office (hybrid flexible working - 2 days in the office per week)

Hours:
Mon - Fri (08:4- 17:00)

£20,241 annual salary + company benefits

Benefits:
Accruing days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary | Pension Scheme

**_

Are you passionate about delivering excellent customer service? Are you looking for a rewarding career that can offer you insight into an industry that strives to support friends and family throughout a difficult time in their lives? Then maybe this role would be right for you_**At Dignity, we are proud to work in a unique industry.

Every day, we want to exceed our customers' expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.


We are looking to expand our internal Simplicity Cremations Client Account team and are seeking a Client Account Advisor to join the Dignity family on a full-time basis to assist with delivering outstanding service to our clients.

This role will initially be a 12-month fixed-term contract but don't let this put you off We strive to encourage our employees internally and develop with our company, if you find you wish to have a place with us we will make sure to honour this

Want to hear more about the day-to-day duties? Take a look below


What will I be doing as a Client Account Advisor?


As a Client Account Advisor, you will be overseeing the funeral service arrangements for a variety of clients for Simplicity Cremations.

This will incorporate you taking first-line calls from clients, tailoring funeral arrangements as well as liaising and coordinating internal teams to ensure the smooth delivery of funerals.

This is a very client-focused role, that will require a person with strong people skills and the ability to build rapport well with customers.


Other duties will include:

  • Liaise with Funeral Operations and Crematoria internally to coordinate logistics and funeral service details on behalf of clients
  • Support clients in arranging coffins, urns, floral tributes, music arrangements and visual media (webcasts, visual tributes and recordings)
  • Engage with internal and external customers professionally and confidently through different media platforms
  • Completing statutory cremation paperwork with clients
  • Acting as a point of contact for all client's queries and needs throughout the funeral arranging process
  • Monitor and facilitate safe and timely delivery of ashes to client

What Do I Need?

  • Has worked within an administrative/customerfocused industry previously
  • Excellent customer service skills (including questioning & listening skills with external customers, providing efficiency and empathy through calls)
  • Adaptable approach to meet client needs (e.g. sensitivity, patience, friendliness, compassion and efficiency)
  • Excellent telephone skills, including the use of techniques such as questioning skills and paraphrasing to ensure effective communication
  • Excellent planning, organisation and time management skills
  • Excellent PC skills, especially: in Excel, Access, and Outlook

Equality, Diversity and Inclusion Statement


Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.


We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

**What are the next steps?
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