Customer Service Representative - Cramlington, United Kingdom - Avery Dennison

Avery Dennison
Avery Dennison
Verified Company
Cramlington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Company Description

About Avery Dennison

Avery Dennison is an equal opportunity employer.

Job Description:


We are hiring

  • At Avery Dennison, we create an impact on the shelf and in our customers' business._
  • Come and make your own impact in the UK Customer Service Team and enjoy a fantastic_
- working environment with a wonderful team._


Customer Service Representative - Permanent

Location:
Cramlington, Northumberland


Salary:
£22,000 - £25,000


Hours: 37.5 hours per week, Monday - Friday


What we can offer:


  • 25 days annual leave plus usual bank holidays
  • Attractive salary package / Bonus opportunity
  • Private Medical Insurance
  • Pension with up to 10% Employer contributions
  • Life assurance 4 x basic salary
  • Employee Assistance scheme including life & legal advice.
  • Free onsite Parking
  • Subsidised Hot/cold food Canteen
  • Structured learning and development / Mentoring program
  • International environment
  • Events such as International Women's Day, Earth Day, etc.
  • A growing, and welcoming team with a good spirit
The anticipated start date is as soon as possible.


Your Mission:


  • Account management role underpinned with strong customer serviceled values
  • Be the primary point of contact and build longterm relationships with customers
  • Develop a trusted advisor relationship with key accounts and customer stakeholders
  • Responsible for keeping customers satisfied and delivering exceptional client service on a daytoday basis
  • Develop a thorough understanding of our products and service offerings to continually improve service, as well as maintain high customer satisfaction
  • Regularly update personal knowledge by participating in educational opportunities; reading professional publications, attending in person and virtual training and embracing available learning platforms
  • Monitor and analyse customer's usage of our products
  • Processing customer orders
  • Add customer value by demonstrating our company principles
  • Work in conjunction with key internal departments such as our sales team, supply chain and product managers on a daily basis, to achieve customer sales and service goals
  • Undertaking courageous conversations and managing customer expectations

Qualifications:


What we expect from you - Your Expertise:

  • Minimum 2 years' experience within a customer account management role, preferably in a manufacturing industry
  • Ability to manage multiple priorities and relationships simultaneously
  • Personal drive
  • Creativity and innovation
  • Entrepreneurial spirit
  • Strong written and verbal communication skills
  • Organisational skills and good attention to detail
- **Additional Information

Who we are - Our Story:

Every voice. Every day Eight Values
. One Team


Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be.

We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer.

In the
EMEA region, we have these
Employee Resource Groups:

-
EmpoWer:

- focusing on the engagement, mentoring, and promotion of women

-
Mental Health:

- striving to provide a safe space for employees to discuss mental health issues in the workplace

-
Unite:

- supporting the LGBTQI+ and ally community in the EMEA region
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