Reception Supervisor - Milton Keynes, United Kingdom - CMK Medical Group

CMK Medical Group

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Job Summary:

Key Responsibilities:

Supervising and supporting the admin team, ensuring that they are trained, motivated, and working effectively.
Maintain strong working relationships with the team and other stakeholders.
Monitor team workload and coordinate training activities to minimise resource concerns.
Deliver training and mentoring established staff on processes and procedures.
Schedule staff and annual leave to adequately cover operational requirements.
Communicate policy changes to team when required.
Ensuring that all administrative tasks are carried out accurately and in a timely manner, including patient registration, appointment booking, and medical records management.
Liaising with the Assistant Practice Manager and Practice Manager to ensure that all administrative processes are aligned with the practice's strategic objectives.
Monitoring and maintaining a high level of customer service.
Contributing to the development and implementation of new administrative processes and systems to improve efficiency and patient care.
Maintain high standards of accuracy and quality in data entry and recordkeeping.
Analyse administrative protocols to identify and mitigate potential risk.
Facilitate smooth information transfers between clinical and admin staff, and external stakeholders.
Ensuring compliance with NHS guidelines and regulations, including data protection and patient confidentiality.

Requirements:

Previous experience in a supervisory role within a healthcare setting preferable but not essential.
Strong leadership and communication skills, with the ability to motivate and develop a team.
Excellent organisational and timemanagement skills, with the ability to prioritise tasks effectively.
Sound knowledge of administrative processes within a healthcare setting.
A commitment to providing highquality patient care and customer service.
Knowledge of NHS guidelines and regulations, including data protection and patient confidentiality.

Job details: