Guest Relations Executive - London, United Kingdom - The Cocochine

The Cocochine

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours:
Monday to Saturday, 10:00 AM to 6:00 PM, with two days off

About Us:

Mayfair's Hamiltons Gallery owner Tim Jefferies and Chef Larry Jayasekara open _The Cocochine_, restoring, renovating and reimagining the historic property in Bruton Place.

Located in a former mews house at 27 Bruton Place off London's Berkeley Square, Tim and Larry have approached the property as custodians, preserving and enhancing the 4-story building to house their new restaurant, _The Cocochine_.

Named after an affectionate term for Tim's young daughter, _The Cocochine_ is set over four floors where the detail and precision of the interior have been thoughtfully considered around the guest experience.

Menus will be fully à la carte in the main dining room, with exclusive table use (no turning of tables) at both lunch and dinner.

As we continue to grow, we are seeking a dynamic and dedicated individual to join our team as a Guest Relations Executive/Reservationist.

Role Overview:

As a Guest Relations Executive/Reservationist, you will play a pivotal role in ensuring the smooth operation of our restaurant by managing reservations and providing unparalleled customer service to our guests.

This position requires a combination of administrative skills, hospitality expertise, and a passion for exceeding guest expectations.

Key Responsibilities:

Maintain an organised reservation system, ensuring accuracy and timeliness in booking and confirming reservations.
Assist in managing the restaurant's seating plan to optimise table turnover and guest satisfaction.
Greet and welcome guests upon arrival, escorting them to their tables and ensuring their comfort and satisfaction throughout their dining experience.
Proactively address any guest concerns or special requests, providing personalised assistance to enhance their visit.
Collaborate with the management team to coordinate special events and private dining arrangements.
Maintain a comprehensive understanding of the restaurant's menu, services, and offerings to provide knowledgeable recommendations to guests.
Uphold the highest standards of cleanliness, hygiene, and presentation in all guest areas.

Requirements:

Previous experience in a hospitality or customer service role, preferably in a restaurant environment.
Exceptional communication and interpersonal skills, with a warm and welcoming demeanor.
Strong organisational abilities and attention to detail, with the ability to multitask and prioritise effectively in a fastpaced setting.
Proficiency in reservation management software and basic computer skills.
Flexibility to work Monday to Saturday between the hours of 10:00 AM to 6:00 PM, with two days off as scheduled.
A genuine passion for providing outstanding service and creating memorable experiences for guests.

Preferred Qualifications: