Customer Service Executive - Jarrow, United Kingdom - Zenith People

Zenith People
Zenith People
Verified Company
Jarrow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is an excellent opportunity to join a highly successful global manufacturing company based in Jarrow who are currently expanding.

They have an excellent reputation for wellbeing of their staff including ample opportunities for training and progression. The business is currently seeking a number of Customer Service Executives to join their established team.


This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales.


Responsibilities:


  • Maintain accurate account and customer data.
  • Respond to customers inquiry within SLA and aim for one call / case resolution.
  • Identify and take ownership of customer concerns
  • Identify new product opportunities and generate leads
  • Liaise and build network with internal departments
  • Upsell and cross sell new products
  • Follow up on all commercial activity
  • Operate effectively and adhere to current business policy and procedures
  • Delivers consistent performance and achieves KPI's and business targets
  • Drives selfdevelopment
  • Mange time effectively and efficiently
  • Understanding of company strategy and propositions
  • Support other departments

Required Skills and Experience:


  • Excellent Communication skills
  • Good attention to detail
  • Commercially aware
  • Experience in service/sales environment
  • Minimum "A" Level Standard
  • Delivery of agreed commitments and objectives
  • Highly organised
  • Team player
  • Strong work ethic
  • Complaint Management/Resolution experience desirable
  • Manufacturing knowledge desirable
  • Experience of Microsoft package (Excel, Word etc.) desirable

What's on offer:

- £24,000 starting salary

  • Discretionary bonus
  • Up to 5% matched pension contribution
  • 4x annual salary life assurance
  • 25 days annual leave plus bank holidays
  • Employee discounts through Edenred
  • Eyecare Vouchers
  • Cycle to work scheme
  • UK Sharesave Scheme

Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person
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