Technical Support Specialist Ii - Sheffield, United Kingdom - Mindbody

Mindbody

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our dream of revolutionizing the fitness and wellness industry is no small feat, and we're looking for talented people to make it a reality.

When you join Mindbody + ClassPass, you'll work with kind, intelligent people and enjoy unrivaled benefits. You'll also share in a true culture of purpose and passion centered around helping people live happier, healthier lives. We're not just another thriving company—we're far and away the leader of our industry. So join the team, and let's see what we can accomplish together

Who we are:

At Mindbody + ClassPass, we're innovating for the future of wellness by bringing together the best of both sides of the market: Mindbody is the industry's most trusted technology platform, empowering tens of thousands of wellness brands around the world with the software and resources they need to run and grow their businesses.

ClassPass is one of the most popular apps for fitness lovers and self-care enthusiasts, partnering with over 30,000 fitness studios, gyms, salons, and spas around the world.

We're on a mission to create a wellness community for all—opening the doors to more authentic, local wellness experiences than ever before.

About the right team member:

Our Customer Support team provides post-sale technical support services to customers, this includes troubleshooting, problem resolution, and maintenance.

As well as supporting our customers, your understanding of the software is vital in ensuring our customers are optimising the software to its full and delivering the best customer experience for our clients.

About the role:

Provide quality service to English and French speaking clients as required to meet client expectations and needs and as communicated by the company.
Identifying ways to improve our customer journey and using your initiative to suggest effective solutions.
Use critical thinking skills to handle complex customer issues with confidence, patience, and poise to deliver a worldclass customer experience.

Skills & experience:

Fluency in English and French
Picks up on technical things quickly; is good at learning new industry, company, product, or technical knowledge; continually looks to improve his/her knowledge of the product and service.
Acts with clients in mind; Uses customer information to suggest improvements in products and services.
Knowledge internetbased software.
Familiar with internet browsers and settings.
Familiar with basic printer hardware installation and settings.

Have we piqued your curiosity?:

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply.

We're looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer.

We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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