Controller Responder - Colchester, United Kingdom - Provide CIC

Provide CIC

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working largely on your own initiative, you will undertake a variety of duties specific for the day to day running of the service.

You must have the ability to empathise with the needs of our service users and solve problems with the minimum of supervision.

You must be a car driver and be willing to travel within Essex.

A mature, common sense approach is essential, as is the ability to problem solve promptly with the minimum of supervision, be flexible and a good team player.

Provide is a Community Interest Company (social enterprise).

We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality.

Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider.

We expect our staff to demonstrate and uphold our values at all times:

Vision:
Transforming Lives

Values:
Care, Innovation and Compassion

Mission:
An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Eligible for GPP Pension

Main Duties

To monitor and answer calls on the call handling platform in line with Telecare Services Association and local guidelines.
To provide a timely, effective response to emergency alerts/alarms from Carecall247 customers within their own homes, workplaces or in Sheltered Schemes
To complete onward referrals, in consultation with the customer to relevant health and social care services

Please see attached job description for full details of role responsibilities