Service Advisor - Morecambe, United Kingdom - Cox Motor Group

Cox Motor Group

Verified Company

Morecambe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor OTE £27,000 per annum
Working hours: 42.5 hours per week Monday - Friday, alternative Saturday

Fantastic opportunity to get on-board with our VW Dealership based in Lancaster. We are looking for a Service Advisor with the drive and enthusiasm to push the business forward.

Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.

To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Service Advisor Job role:

You will be the first contact for the customer as they enter the dealership

Explain the repair process and then book the customers vehicles in

You must be able effectively sell products and services as well as making customer bookings

Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation

To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service

Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.

Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.

Be able to meet all deadlines as set by Line Manager and company procedures.

Adhere to all Health & Safety, environmental and Company policies and procedures

Ensure accurate documentation for warranty work in line with requirements and dealership policy

Ensure jobs in progress are monitored, and report problems to Line Manager

You must hold a full clean driving licence to be considered for this role.

What you get in return
23 days holiday + bank holidays

On going Training and Development

Work Place Pension after 3 months

Friendly atmosphere

Uniform provided

Car Benefit Scheme available after 6 months and meets criteria

Job Types:
Full-time, Permanent

Salary:
Up to £27,000.00 per year

Benefits: