Night Supervisor - Hexham, United Kingdom - Slaley Hall Hotel, Spa & Golf Resort

Slaley Hall Hotel, Spa & Golf Resort

Verified Company

Hexham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
QHC13112

Branch:
Slaley Hall Hotel, Spa Golf Resort

Location:
Slaley Hall Hotel, Spa Golf Resort

Salary/Benefits:
Competitive

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:09/04/2024

Closing date:11/05/2024

**_
Do you pride yourself on providing outstanding customer service?_**
_ Are you currently seeking a new challenge?_

The Guest Experience Supervisor will support the Manager with ensuring guests experience a high level of service and will be their first impression of the hotel.

You'll supervise the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.

What will I do?

Point of contact for all hotel guests
Supervise motivate your team in order to provide high quality service for guests
Review room allocation and make sure the correct rooms are allocated to the right guest as well as having a full understanding regarding the hotel facilities available
Knowledge of all rates, packages and special promotions
Know the local area, to include attractions, directions and supply guests with relevant information
Ensure all special requests are followed through
Handle any issues or complaints which may arise
Presentation and appearance of your team is to company standard
Deputise for the Front of House Manager, in their absence

Is this the role for me?

Previous experience in a guest experience capacity or front of house within a hotel environment
Relevant qualifications front of house, hospitality or business management
Able to demonstrate your ability experience in providing high quality service
Previous supervisory / management experience
Passionate about customer service, presentation cleanliness
KPI and target driven
Ability to multitask

Why The QHotels Collection?

Family and Friends discounts in hotels across The QHotels Collection
Free onsite parking
Various Employee celebratory days throughout the year
Support with training professional qualifications, including course fees
Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
Internal talent exchange network
Access to an Employee Assistance Programme, 24/7, 365 days a year

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.