Head of Customer Service - Salisbury, United Kingdom - ReQuire Consultancy

ReQuire Consultancy

Verified Company

Salisbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you someone who is committed to their customers? Someone who has a natural flair for developing & motivating high performance teams? If the answer is yes to both questions, then we would love to hear from you

At ReQuire we are delighted to be partnering with one of Salisbury's most exciting brands to unearth a talented Customer Experience Manager to inspire and lead four divisions across Operational and Customer Engagement.

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Some key responsibilities of the role will include:_

Develop an ambitious customer centric culture by owning and developing Customer Experience activities and goals to deliver outstanding experiences
Outline and implement industry best practice across: insights, journey mapping, and metrics
Drive a culture and mindset of continuous improvement and prioritisation through your leadership and embracing a 'test, learn, change' culture.
Ensure your teams are coached to maximum productivity levels and improve performance
Produce accurate reports and MI for presentation to the Executive team
Develop strategies in line with company goals and objectives to deliver business targets
Motivate teams to teams deliver against the organisation's KPIs and objectives

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Ultimately we are looking for experience in delivering in a similar role.

Our client have exciting growth plans and that will include adding to the already successful team in place, so for that reason we are looking for the following skills andexperiences:
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Senior Management experience, specifically within a regulated environment or a call centre culture.
A commercial mindset that is able to balance customer experience against other business requirements
A proven track record in leading multiple customer facing teams at different levels
A track record of high engagement with stakeholders internally and externally
Confidence, excellent communication skills as well as being a meticulous organiser
A business acumen in operational management
Ability to root cause and insight exploration in a dynamic change friendly environment
A passionate people person who can build rapport and engage at all levels of a business