Customer Service Administrator - Grays, United Kingdom - Eriks

Eriks
Eriks
Verified Company
Grays, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Administrator

Job Location:
West Thurrock Grays, Essex

ABOUT US -


We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries.

We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS.

We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide.

Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, we make industry work better.


ABOUT YOU -


You're driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry.

The idea of autonomy and responsibility to develop business and relationships onsite doesn't phase you, in fact, you relish the opportunity to develop with ERIKS.


Your main skills will include:

  • Organisation
  • Problem solving
  • Customer focus
  • Communication

ABOUT THE ROLE -

  • Effective ordering of stock items via our inhouse system
  • Responding to client enquiries and requests
  • Keep order expediting up to date. Contact vendors, place orders, verify supplies, manage supply requisition and communicate with suppliers to determine expected delivery dates and inform customer of any potential delays.
  • Being initial and key point of contact for the customer
  • Establishing relationships with suppliers and customers
  • Receipting deliveries of goods to ensure the correct items were received with the expected standard of quality
  • Negotiating prices and delivery schedules with suppliers
  • Supporting the Customer Operations Manager in sourcing activities

Experience/ skills required

  • Strong written and verbal communication skills
  • Positive 'cando' attitude
  • Ability to communicate effectively at all levels


  • Administrative Skills

  • Confident and able to work with Microsoft packages such as outlook and excel
  • Knowledge of a similar industry is preferable but
    not essential

ABOUT OUR OFFER -


In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us.


We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within.

Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

  • 25 days plus bank holidays annual holiday entitlement
  • Contributory Pension
  • Bike to Work Scheme

ABOUT OUR ENVIRONMENT -

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Cycle to work scheme
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Grays: reliably commute or plan to relocate before starting work (required)

Experience:


  • Procurement: 1 year (preferred)
  • Purchasing: 1 year (required)

Work Location:
One location


Reference ID:
B.Martin
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