Reception/f&b Multi-skilled Team Member - Bristol, United Kingdom - Ibis Bristol Centre

Ibis Bristol Centre

Verified Company

Bristol, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Overview:

Welcome the guests whether on the phone or in the hotel and ensure that the checkin and checkout procedure is handled very well.
Inform the guest of all the services available at the hotel.
Ensure that the guest service is excellent so that he/she will return to the hotel.
Responsible for the cashiering procedures in the department.
Understand and comply with all health and safety regulations for the hotel.
Covers at reception, F&B, and other departments as required.
Establish good working relationships with the guests and visitors.
Establish the daily accommodation report and register any cash transactions.
Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
Promoting company's ALL loyalty program.
Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
Works to meet hotel quality and financial targets.

Work Experience:

Benefits:

Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
Free Bonus Breaks Voucher allowing you 2 night stays in Accor UK hotel up to 3 times per year.
Friends & Family Rates.
Pension Scheme.
Childcare Voucher Scheme.
Cycle to Work Scheme.
Eye Test Vouchers.
Staff Uniforms Provided.
Health Care Cash Plan
Employee Support through confidential Advice Line 24/7.