Sr. Gcc Analyst Tech Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description

The Senior GCC Tech Analyst provides first line support to customers of CME Group for technical, product, trading, and market-event enquiries.

In this role, the Senior Tech GCC Analyst works regularly in a customer-facing capacity to deliver informational assistancevia telephone and electronic means.

They will perform technical analysis and monitor data and order entry flow in a challenging fast-paced environment. More about the GCC here.

Responsibilities will include and not be limited to the following:

  • Develop ad-hoc queries and perform data analysis to create data driven solutions to support or change policy, process, procedures, and technology
  • Field customer enquiries relating to market events, connectivity, business technology, and products
  • Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
  • Perform investigations for both internal and external clients. Must be able to articulate difficult and complex problems and solutions to a broad range of audiences

Qualifications:


  • Prior support experience in a customer facing position
  • A knowledge of futures, options, cash markets and/or OTC products across Commodities, Equity, Interest Rates and FX Markets
  • Strong technical background

Additional desirable qualifications:


  • Comprehend investigative and analytical tools such as LINUX, SQL and Corvil
  • Tenacious with a cando initiative and a strong desire to learn
  • Dependable team player with the ability to work independently
  • Experience working with big data, visualizations, and automation
  • Involvement with Python libraries such as Pandas and NumPy

Experience:


  • Previous experience within trading, technical support, marketanalysis and customer support
  • Able to understand and interpret FIX messages
  • Demonstrate strong communication, written and problemsolving skills
  • Advanced understanding of electronic trading
  • Advanced Excel, VBA, Tableau a plus
  • Familiarity with Google Cloud Platform

Language Requirements:


  • Fluent in English both verbal and written
  • Proficiency in other languages a plus

Education:


  • Bachelor's degree or equivalent real world experience in relevant field

CME Group:
Where Futures Are Made
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