Customer Service Adviser - Sevenoaks, United Kingdom - Blue Motor Finance Ltd

Blue Motor Finance Ltd

Verified Company

Sevenoaks, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose

You will be part of an engaging team of Customer Service Advisors who put the customer at the heart of everything they do.

We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department.

We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blues integrity.

Responsibilities

The key aspects of the role:

Maintain customer account records by recording / updating information as required
Record any dissatisfaction / satisfaction information in line with the company procedures
Contribute towards the team by working together to achieve the SLA requirements
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
To present the company in a professional manner and maintain confidentiality
Identify and assess customers needs in order to achieve good customer outcomes and one call resolution where possible
Completion of outbound welcome calls
To complete all ad hoc tasks as distributed by the Senior / Team Leader
Ensuring electronic and paper filing is up to date and always in order
Communicate and build sustainable relationships with all other internal departments and field staff

Standard requirements:

Keep electronic and paper filing in order at all times
Keep up to date with the companys products & mandatory training
Present the company in a professional manner at all times

Knowledge, skills and experience required

Qualifications:

Good educational background with proficiency demonstrable in maths and English

Experience

Experience of working in a team in an office environment
Knowledge the FCAs Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills

Interpersonal

Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Enthusiastic can do attitude
Accuracy and attention to detail
Professional and well presented
Customer focused approach

Additional information

Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8am6pm Monday to Friday
Able to reliably commute to office
Scope of Role
Report directly to Team Leader