Imaging Clerical Officer - Birmingham, United Kingdom - The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE To work flexibly within the Patient Access Service, e.g.

Appointments Centre, Outpatient Reception, Imaging Department, ADCU and Health Records Library providing administrative support to patients, clinicians and other Trust Staff.

To ensure patients health records are maintained to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.

MAIN DUTIES AND RESPONSIBILITIES Greeting and attending patients on department reception desk.

A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment.

Pending imaging referral forms onto the waiting list CRIS system Booking imaging appointments Telephones will be answered whilst upholding the highest standard of customer care at all times.

Request, transfer and copy radiology images as required.

Queries from Patients, GPs and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times.

Queries that cannot be resolved should be discussed with team leaders immediately for advice and support. Clinics should be cashed up at the end of each session. Imaging request forms scanned on a daily basis. Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.

Participate in Trust appraisal system. Attend mandatory training annually. Production of CDs containing imaging using dedicated workstations. Use IEP as required.

Full job description available as a supporting document.