Call Centre Operators - Epsom, United Kingdom - Neway International

Neway International
Neway International
Verified Company
Epsom, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are currently seeking dedicated and experienced
Call Centre Operators to join our team in Epsom.

As a Call Centre Operator, you will play a vital role in providing exceptional customer service and handling incoming calls efficiently and professionally.


Job Title:
Call Centre Operator

Rate:
£11.44 per hour


Location:
Epsom (required to be in the office for the first 12 weeks)


Hours: 37.5 hours per week


Shift Patterns:


  • Shifts are 8 hours covering the opening hours of 88 Monday to Friday and 91 Saturdays.
  • Week of late shift and Saturday shift on a 68 week rotation.
  • 9am5pm shift for the first 6 weeks.

Length of Assignment: 12 weeks + (temp to perm opportunity)


Start Date:
Monday 8th April 2024


Experience Required:


  • Call handling and customer service experience.
  • Consistency in previous roles.

Key Responsibilities:


  • Answering incoming calls promptly and professionally.
  • Assisting customers with inquiries, requests, and complaints in a courteous manner.
  • Providing accurate information and resolving customer issues effectively.
  • Logging calls and maintaining detailed records of customer interactions.
  • Collaborating with team members to ensure seamless customer service delivery.
  • Adhering to company policies and procedures at all times.
  • Meeting or exceeding performance targets and quality standards.

Requirements:


  • Previous experience in call handling and customer service roles.
  • Excellent communication skills and a polite telephone manner.
  • Ability to remain calm and focused under pressure.
  • Strong problemsolving skills and attention to detail.
  • Flexibility to work varying shifts, including evenings and weekends.
  • Reliable and punctual with a commitment to providing outstanding service.
  • Consistency and reliability in previous work experiences.

Benefits:


  • Competitive hourly rate.
  • Opportunity for hybrid working arrangement after completion of induction and training.
  • Supportive work environment with opportunities for career development.
  • Onthejob training and ongoing support provided.


If you are a motivated individual with a passion for customer service and a proven track record of call handling experience, we want to hear from you Join our team and take the first step towards a rewarding career in the call centre industry.


How to Apply:

-
  • All applicants must be eligible to live and work in the UK.
Neway International Ltd is acting as an employment business.

Our Privacy Policy can be viewed on our website.


Salary:
From £11.44 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Flexitime
  • Monday to Friday
  • Weekend availability

Experience:

- call cantre: 1 year (required)


Work Location:
In person


Reference ID:
CC-E
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