Customer Success Specialist - London, United Kingdom - Bitwarden

Bitwarden

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organizations.

This role requires a self-starter with experience troubleshooting web and mobile technologies.

You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

Responsibilities

Function as a Subject Matter Expert (SME) for Bitwarden and our suite of services
Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Provide superb customer support
Assist with billing and account management
Collaborate with Sales, Marketing, Development, and Product associates

What you bring to Bitwarden

A passion for helping Bitwarden users
Excellent spoken and written English
Excellent problemsolving skills (you might not know all the answers but you know how to find and communicate the solutions)
A strong sense of empathy and the ability to advocate for others
Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). If you don't have this experience but have equivalent education or demonstrable skills, we encourage you to apply
The ability and desire to work remotely

Familiarity with several of the following areas/technologies is preferred:

Bitwarden
Windows, macOS, and Linux

- iOS & Android

Commandline interface (CLI)
Docker
GitHub
Freshdesk
HTML
HTTP
DNS
TLS/SSL
PKI

What to expect in the interview process

Screening call with Recruiting Manager
Interview with our Customer Success Manager
Interview our Director of Customer Success
Reference checks
Interview with our CEO

A few reasons to work with us

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations.
Become an expert. You'll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
Learn and grow. Take on new challenges with the support of your team.

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job.

If you don't meet 100% of the qualifications for the position, you should still consider applying.

Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply.

Please let us know if you require accommodations during the interview process.