Frontline Services Helpline Adviser - London, United Kingdom - Gamcare

Gamcare

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Spec

Full time hours per week (Sat, Mon, Tues)

Salary:
£25,375 - £28,420
Pro rata

Permanent

Work from home

Interviews will take place online via Microsoft Teams - week commencing Monday 27th
March 2023

About Us
***Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role
GamCare operate the National Gambling Helpline (24 hours a day, 365 days a year) who are there to provide information, advice, and support for anyone affected by problem gambling
- this can be via our Freephone Helpline, Live Chat, and digital platforms. This is a great time to join us and be an integral part of the team providing that support, as we grow our team of Advisers enabling us to help more people who reach out to us.

The role involves working flexibly across a four-week rota on three shifts between 7am and 11pm, which includes two out of four weekends.

Our Advisers are part of a team of 7-10 within the wider award winning (Helpline of the Year) team. Full training and supervision are provided, and a full CPD-programme is offered.

About You

You will be able to treat those getting in touch with GamCare effectively, sensitively and with empathy, and be able to deliver non-judgemental, confidential support.

You will be willing to maintain a sufficient level of understanding around problem gambling, and you will have a genuine interest in working within the field of Gambling Addiction, treatment, early intervention, and prevention.

Key Responsibilities

Providing advice, support, and guidance to callers, who are affected by problem gambling.
Ensuring issues of risk are responded to and dealt with effectively in line with our safeguarding policies.
Collaborate and engage professionally with other remoteworking colleagues as part of a Helpline team.
Using various IT systems; including call handling systems, CRM and internal communications platforms.
Capturing client data in order to improve understanding and help us tailor our support to those in need.
Moderating our online Forum and Chatrooms.

Benefits You Can Enjoy
***33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service