1st Line Network Technician - London, United Kingdom - Exponential-e

Exponential-e

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Network Technician

Salary:
£25,000 - £30,000 Gross per annum

Location:
E1 8EU Hybrid

Your new role

As the 1st Line Network Technician you will assist with the day to day running of the Service Desk, working with our 2nd Line and 3rd Line network engineers, to provide client technical support and a high level of customer service.

The role is focused ontroubleshooting Broadband related incidents for one of our largest customers.

Some of your responsibilities will include but are not restricted to:

First line support handling customer enquiries and support issues using our ticketing system
Proactive network monitoring of alarms and traps for our customers via our monitoring tools
Troubleshooting DSL/Circuit faults and working with carriers to achieve fault resolution
Driving fault resolution to ensure SLA's are not breached
Escalation of faults/outages in accordance with Exponentiale procedures

Days of work will alternate weekly between Monday-Friday

Monday - Friday; alternating between early and late shifts to include 9am-5:30pm, 8am-4:30pm and 10am-6:30pm

What you'll need to succeed
At Exponential-e we each have a personal responsibility in delivering excellence.

To undertake the role of within our service desk team, you will have an understanding of networking fundamentals and be keen to learn.

Key skills:

Excellent verbal and written communication skills.
Ability to work effectively under pressure
Ability to handle customer queries over the phone in a polite and professional way.
Ability to work independently, with minimum supervision or as part of a team.
Basic understanding of networking fundamentals and broadband troubleshooting
Eager to learn and develop a career in networking

Ideally you will possess an industry standard certification (CCENT, CCNA, CompTIA A+) or a degree in Computer Networking. As well as proven experience within a customer facing role, ideally network/ IT related.

As a company we are constantly striving for world class status by challenging the status quo to deliver competitive advantage.

This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit.

What you'll get in return

The role of a 1st Line support within our service desk is filled with learning and development opportunities for an ambitious individual pursuing a career in networking.

Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover.

You will be supported by an excellent manager, part of a very friendly team, within a company strivingto achieve world class status.

The company

That's why it's trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec's Top 100 fastest growing UK Mid-Market companies.

'Your Cloud is only as good as your network'

**What you need to do now