Telecoms Product Specialist - Linlithgow, United Kingdom - Zenergi

Zenergi
Zenergi
Verified Company
Linlithgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We at Zenergi never underestimate that our people are what makes us great; we operate as a growing and vibrant family, a rewarding and fun place to work and we are committed to personal development.


In an exciting environment of continuous growth, of customers, employees, regions and even the sectors within which we operate, we are looking for individuals who are passionate about customer service, focused on maintaining high standards and delivering results in line with business objectives.


As the telecoms product specialist, you will ultimately be responsible for keeping abreast of industry changes and their impact to the group, maintaining a knowledge base with relevant interval stakeholders, and at times interacting with customers for complex product support.

You will develop and manage a telecoms pricing function with relevant resource and be responsible for ensuring adherence to internal SLAs and quality.


This individual will delight customers by informing service requirements for our telecoms offering across customer sectors, developing effective supplier relationships and delivering competitive and accurate pricing for the group.


Position:


Key deliverables:


  • Support product & pricing coverage for the group at all times
  • To act as a product specialist for the group, that can be accessed by internal and (at times) external customers where relevant (for example as an appointed specialist or customer advocate)
  • Support maintenance of a knowledge base for use by the group, and provide proactive thought leadership and product insights through regular 'did you know' updates
  • Feed into and help develop growth through marketing campaigns and ongoing product/service development
  • Act as a complex query escalation point, liaising with suppliers, customers & internal functions as necessary
  • Support new business activity to facilitate new wins (presentation, visits, calls, or tender information)
  • Support renewal activity to facilitate customer retention or crosssell opportunities (visits, calls, tender info)
  • Support effective and commercially beneficial relationships with suppliers, maintaining a close network in conjunction with the telecom's product owner
  • Support adherence to processes relating to the telecom's product are documented and available to the teams utilising them
  • Feed into telecoms product owner to help ensure cohesive and transparent working practices remain 'fit for purpose' following industry or other change

Requirements:


Requirements - Essential skills:


  • Minimum of 3 years working in the telecoms industry
  • Strong understanding of all telecoms products; Mobile, business broadband, Cloud Voice, Ethernet, MPLS,
  • Excellent communication skills
  • Ability to innovate and deliver solutions tailored to customers' needs
  • IT literate

Requirements - personal characteristics

Zen Competency Profile:


  • Acting with integrity (1)
  • Business acumen (2)
  • Progressive (3)
  • Organising and planning work (11)
  • Delivering high quality work (14)
  • Team player (15)
  • Emotional intelligence (18)
  • Building relationships (22)
  • Championing customer needs (23)
  • Demonstrating initiative (26)
  • Conscientious passionate about your work (28)

Other information:


Other points:

(37.5 hours/week)

  • Salary: £30K + depending on experience
  • Location: Office based any group location
  • Core working hours: 09:00 17:00

Benefits:


  • Pension scheme current minimum contributions are 4% Employer 5% Employee.
  • 23 days holiday + bank holidays. Increasing to 25 days after 5 years service.
  • Employee Benefit Trust eligibility after 2 years.
  • Employee EV Scheme
  • Yearly Company events. Strat highlights video
  • YouTube (ctrl click)
  • Zen points: recognition of your hard work
- points go towards a Love2Shop card.

  • Benefits pot: Each year there will be a selection of items to choose from, such as a birthday treat, and a HR treat such as additional holiday. (Available after successful completion of probation)
  • Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves.
  • Zenergi are equal opportunities employer and are committed to meeting our responsibilities under the Equality Act (2010), as such, should you require us to make any adjustments at any stage of this process, please make us aware._
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