Evening Workflow Coordinator - City of London, United Kingdom - Taylor Burlington

Description

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Assist in identifying and executing ways to develop and enhance relationships with clients.
• Liaise effectively with Document Centre Manager as required.
• To handle first line complaints and escalate appropriately.
• Excellent customer service skills.
• Workflow management for the Document Centre.
• Utilising client tools and templates in document preparation as required.
• Technical document troubleshooting support as required within the centre or directly with centre users.
• Adherence to brand guidelines and best practices when preparing documents.
• Producing work product which is of a highly professional standard, consistent in formatting and style.
• Performing quality control measures on work produced, including by colleagues.
• Managing and prioritising assigned projects to ensure deadlines and expectations are met.
• Acquire and maintain an indepth working knowledge of the client's working environment and business needs.
• Effective project communication and handover between shifts.
• Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.
• Responsible for continuing to upgrade work skills by participating in companyoffered training and development programs and staying abreast of technology changes relevant to this role.
• To develop an overview on team skills in producing complex documents.
• Must be flexible and responsive to business needs.
• To assist in the collation and preparation of data for monthly reporting.
• Monitoring productivity of the team ensuring that any issues are identified.
• To act as a focal point for the team for queries or concerns and escalate accordingly.
• To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.
• To maintain a close working relationship with the Document Centre Manager.
• Other duties as assigned.
• Hours of work:15:0023:00 (1 hr break) or 15:3023:00 (30 mins break).
• Location: Remote

• Ability to multitask and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Show initiative and good judgment and be able to work independently.
• Ability to concentrate in an environment of multiple demands and distractions.
• Able to maintain confidential information and work in a fastpaced, dynamic and creative environment.
• Able to work effectively with colleagues of all levels in an organisation.
• Excellent written and oral communication skills to interface with clients and colleagues.
• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
• Strongly selfmotivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
• Experience of administering effective workflow management systems in a legal or other professional services environment.
• Previous document production experience in a professional service environment.
• Experience of working in an outsourcing/offshoring environment.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.