Customer Success Executive - Godalming, United Kingdom - ABR Talent Limited

ABR Talent Limited
ABR Talent Limited
Verified Company
Godalming, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Company Insight:


  • A market leading scaleup in the environmentaltech space.
  • Operating in the 'essential services' space, they aren't going anywhere
  • Client growth is driving the need to grow the Customer Success function

The Solution:

An environmental management software solution helping organisations manage operations, whilst collecting data allowing for strategically optimal decisions.


The Role:


Work very closely with the CSM, Account Managers and Implementation, the Customer Success Executive will deliver service excellence to the book of c.100 highly valuable accounts.


The CS function is still fairly new and so your efforts will help define and refine how Customer Success operates and delivers.


With a focus on usage and adoption, key to your role will be understanding where value can be added to the client base.

Assess data, highlight insights, delight clients and drive both a strong NPS and Health Score.

  • A selfmotivated and proactive professional who is keen to take initiative and own the role
  • Previous experience in a client facing, B2B role such as Account Management, Customer Success or Business Development.
  • A customer centric approach with strong client acing skills.
  • Data savvy, able to interpret raw data and turn it into insight.
  • Prior experience working with Public Sector or within Environmental services is desirable.
  • Prior experience of using BI or analytics software is desirable.

The Benefits:


  • Basic salary up to £35k with a company a personal bonus.
  • 25 days holiday, plus Bank Holidays and the option to purchase additional leave.
  • Healthcare & life insurance
  • Development opportunities.
And more

  • ABR Talent are a specialist recruitment partner supporting startup and scaleup SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch_

Salary:
£30,000.00-£35,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Life insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
Hybrid remote in Godalming
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