Client Success Executive - Milton Keynes, United Kingdom - Personal Group

Personal Group
Personal Group
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Client Success Executive


Location:
Milton Keynes (Hybrid 3 days in the office 2 days from home)


Salary:
Up to £25,500 DOE


Contract Type:
Permanent, full time (Monday - Friday)

Are you a strong relationship builder looking for the opportunity to take ownership of client relations & deliver comprehensive platform support?

If the answer is
yes, we would love to hear from you


Role Objective:


You will be a highly organised individual with the ability to establish and maintain great working relationships with both clients and internal stakeholders.

Being the main point of contact for your clients, you will collaborate with internal teams to ensure delivery of all clients needs and objectives are successful.


What you'll be doing:


  • Develop and maintain strong relationships with clients and key stakeholders, ensuring to understand their business needs and goals.
  • Timely and successful delivery of solutions for clients needs and objectives
  • Collaboration with internal teams, such as; sales, marketing and IT, to ensure clients need are met.
  • Staying on top of SLA's to ensure they are met if not exceeded.
  • Monitor and analyse client usage and performance of their platform to identify any trends or areas for improvement.
  • Prepare and present regular reports to clients and internal teams.
  • Identify opportunities for continuous improvement in service support.

What are we looking for?

  • Organised and efficient with a strong attention to detail.
  • 23 years of experience in a client facing role, preferably in a technology or software company is desirable.
  • Strong problemsolving and decisionmaking skills.
  • Ability to work independently and as part of a team in a fastpaced, dynamic environment.
  • Able to establish and maintain good working relationships built on trust and the ability to challenge.
  • Ability to perform well under pressure and manage conflicting priorities.
  • Excellent written English and strong verbal communication skills, delivering to a varied audience and in different mediums.
  • Customer focus the genuine desire to understand customer needs and respond in a customer focused manner, exceeding expectations where possible.

Why Personal Group?


Founded in 1984, Personal Group has grown to become an innovative and leading provider of employee reward and benefits, specialising in providing purpose-built employee engagement solutions.


Since its formation, Personal Group has followed its vision to help organisations build and maintain a healthy, happy and productive workforce.

Our environment and culture provide a healthy and flexible place to work, where colleagues are treated fairly and rewarded for their hard work and results.


AIM-listed since 2000, our strategy is focused on widening our footprint across a broader range of industries, predominantly by driving insurance sales through new and existing channels, transforming reward and benefits, and accelerating our SME offer.


Demand for our services has never been greater as employers put an increased focus on improving their employee value propositions.

Employers increasingly see employee benefits and well-being services as essential for recruiting and retaining staff in a competitive talent market.


Post-pandemic, we're seeing sustained demand for our affordable insurance products, both from employers looking to make their workforce more resilient, and employees who want some financial security in case of ill health or death.


As a socially responsible business, we ensure that our offerings across the Group are fair, reasonable, and accessible to all reaches of society, and joining us will give you the chance to be part of a dynamic company that is constantly looking for ways to support our clients in engaging their employees.

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