Housing Assistant - London, United Kingdom - Industrial Dwellings Society

Industrial Dwellings Society

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About IDS,
We are a social housing group based in north London.

IDS was established as the Four Per Cent Dwellings Company in 1885 by a group of Jewish philanthropists who hoped to relieve the overcrowding in homes in the East End of London.

Today, IDS manages around 1,500 properties in Hackney, Tower Hamlets, Southwark, Camden, Haringey, Redbridge, Barnet and Hertsmere.

About the role:

IDS are searching for a Housing Assistant, this role will involve ensuring that resident queries are answered at first point of contact in 80% of cases, notes are kept of key interactions and computer systems are updated appropriately.

The role will ensure to assist in the delivery of the operational management across the services.

the role will also include:

Open and sort incoming post and franking outgoing post
Arrange meetings including sending invitations, taking notes, arranging venues and catering, arranging transport;
Coordinate complaints reports and responses
Updating the housing management system relating to payments, benefit, Direct Debits, charges, tenancies, repairs and general note taking;
Creating mail merges, producing and sending documents
Input and maintain internal waiting lists for residents and prospective residents seeking housing;
Request and secure suitable nominations from local authorities for void properties where applicable;
Make offers of accommodation in accordance with IDS policy;
Invite and arrange appointments for viewing void properties to prospective residents with the Estate Manager;
Update the Housing Management system with new tenancies and profiling information;
Raise payment requests on IPOS for council tax invoices and any other housing invoices where required;
Being flexible within the wider teams to help ensure a reliable service is offered to residents according to business needs;

Person specification

Working within a similar role and delivering excellent customer services;
Working with computer systems and equipment;
A working knowledge of Health and Safety processes in the office environment;
Working within a collaborative team environment to deliver sustainment solutions;
Working within a mobile, digitally enabled environment;
Confident in communicating with customers.