Application Support Analyst · Global - Greater London - CDP

Description

Overview

Title - Application Support Analyst

Salary - £32,157 - £40,197

Location - London

About CDP

CDP is a global non-profit that runs the world's only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world's institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit or follow us @CDP to find out more.

The Team

The Application Support Team provides 2nd line support across existing and new applications/features integral to our core business process of collecting our customers data accurately. Support of CDP delivering the systems and processes in the disclosure systems domain which maximise business value, meet customer expectations and operationally deliver. Works closely with technology, business and data teams to ensure successful delivery for our customers.

About this role

Dependable, efficient, innovative, and effective technology services are critical to the core function of CDP and enabling it to deliver its core mission. As part of its strategic ambitions CDP has recognised an uplift to technology operations and capabilities is critical to realize its strategic goals of higher impact, improved stakeholder experience and disclosure information.

What you will do

• Provide 2nd line support across CDP core applications to agreed standards.
• Engage, manage, and communicate with stakeholders effectively if issues affect their business areas.
• Take ownership as subject matter expert of D365 and other key areas of core CDP applications.
• Undertake proactive system maintenance to ensure stability and quality throughout.
• Work with Disclosure teams to ensure that the disclosure systems and processes launch and close on time and meet quality and customer service standards.
• Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes across our service catalogue.
• Support testing of CDP's processes, applications and the interaction between different areas of the platform.
• Develop knowledge management articles within the Application Support Team and other business teams.

Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:

• Ensuring you know what is expected of you, through regular 1:1's, having clear objectives in place, and participating in open and honest performance and development conversations
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to your position.

Stakeholders

Internal stakeholders include: Customer Success, Technology, Finance, Product and Data. External stakeholders include: CDP Disclosure.

We're looking for

• Bachelor's degree or relevant coursework/education within IT
• At least 2 years of relevant working experience
• Demonstrable experience working with Microsoft D365, supporting end users
• Very high attention to detail, with an analytical approach to problem solving
• Experience of managing stakeholder relationships with internal and/or external customers
• Demonstrable experience of excellent time management, organisational and prioritisation skills
• The ability to work under pressure to meet challenging deadlines
• A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards
• Excellent writing, verbal and presentation skills in English, including the ability to communicate technical terminology to a wide range of audiences
• Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365
• Business and organisational awareness and willingness to challenge and improve

Before you apply: We'll only use the information you provide to process your application. For more details on how we use your information, see our applicant's privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.

The salary banding for this role is £32,157 - £40,197 (or regional equivalent for this Grade). Holidays and benefits in accordance with local regulations.

How to apply

Please upload your CV (in English) via the application form. Applications will be reviewed on a rolling basis so early applications are encouraged.