Clerical Officer - Swansea, United Kingdom - Swansea Bay University Health Board

Swansea Bay University Health Board

Verified Company

Swansea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a fixed term post for 12 months due to funding, working 37.5 hours each week Monday - Friday.

We are looking for the post holder to provide, efficient, accurate and high quality administrative support to the Endoscopy administrative team, ensuring a smooth booking process for patients attending the unit.

Team work is an essential part of this role.

The post holder will provide administrative/ reception duties to support the Endoscopy team across 3 sites as and when needed, which includes: admitting and discharging patients, contacting patients about upcoming appointments, entering patient details onto WPAS (Welsh Patient Management System) and EMS (Endoscopy Management System), answering telephone queries and communicating with patients, carers, families and members of staff and to maintain confidentiality at all times.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

You will be able to find a full job description and Person specification attached.

Undertake administrative tasks to agreed timescales and standards.
These include (List is not exhaustive or exclusive, examples only):

Undertake filing and photocopying as and when required
Ensure accurate admission, transfer and discharge of patients is recorded on the patient information system
Ensure all administrative duties are carried out for all clinics and procedures with the unit
Ensure that appropriate and correct information is sent to GPs in a timely manner
Admit and discharge patients from booked list
Appoint USC referral within the 10 day protocol wherever possible
Input new referral data on WPAS
Print off new referrals from WCP
Update vetted referrals daily on WPAS
Deal with cancellations and DNAs and rescheduling appointments, liaising with staff as necessary
Deal with enquiries via the telephone or in person from staff and patients in a professional and courteous manner
All mail to be opened and actioned daily and distribute /redirect mail as appropriate