Concierge - Galgorm - Ballymena, United Kingdom - Galgorm Collection

Galgorm Collection

Verified Company

Ballymena, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PREVIOUS APPLICANTS NEED NOT APPLY

A full clean driving licence is essential to meet the requirements of the role. Must be over 21 for insurance purposes.

JOB TITLE

:

Concierge

JOB REFERENCE

:

CON 07/23

REPORTING TO

:

Reception Manager.

HOURS

:

Full Time, based on 4/5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends.

LOCATION

:

Galgorm (Ballymena).

SALARY:
Pay scale ranging from £10.92-£12.92 per hour.

About the role

:

As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort.

We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.

This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.

The Position

:

The main responsibilities for this position include but are not limited to;

Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
Responding to requests for assistance via our internal system HotSOS.

The Person

:

Applicants must

:

Have a keen interest in delivering exceptional customer service.

-
A full clean driving licence is essential to meet the requirements of the role. Must be over 21 for insurance purposes.

:

Have strong interpersonal and communication skills.
Hold adequate IT skills & preferably previous experience using service software.
Have strong teamwork skills.
Have the ability to prioritise their time and the importance of various tasks.
Possess sound knowledge of the Resort & local area.
Display a flexible work approach.

Desirable;

Have previously worked in a Concierge position in the Hospitality sector.
Have previously worked in a customer service role.
Have previous experience in the hospitality sector.
Hold a PSV Licence.

Perks of the job

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS

Job Types

:

Full-time, Permanent

Salary

:

£10.92-£12.92 per hour

Benefits

: