1st Line Support - Birchwood, United Kingdom - Matched Group

Matched Group

Verified Company

Birchwood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support

Salary:
Basic £22,000 - £24,500 + qualifications + additional benefits

Location:
Warrington office

Hours: 9-5:30

Role:
Understand and resolve technical issues, escalate when needed

Are you a Graduate with a Computer Science, IT Management or related Technical degree?
Have you worked with Windows Server , VMware, and GUI tools to perform trouble shooting in your degree?
Do you want a role where you will have huge amounts of progression, learning & development, and the opportunity to gain qualifications to progress your career?

We are working with a growing technology company who specialise in IT infrastructure solutions (design, architecting, configuring, implementation) and the management of Private and Hybrid Cloud Solutions for mid-market businesses.

They are committed to qualityprocesses and industry best practice for IT service management, security, and support.

They have a loyal and growing customer base that stay with us for our exceptional service and support, delivered by a highly skilled team.

They invest in people through development, training and support and are now looking a 1st Line Support to monitor the incident logging system for new tickets, perform initial diagnosis and fix or where a solution is not available escalation to the 2nd line.

The role also includes answering technical support phone calls and carrying out change requests on behalf of customers.

1st Line Support - Responsibilities

Monitor the incident logging system
Perform initial diagnosis and fix where a solution is available
Escalate 2nd Line Support queries when needed

1st Line Support - Requirements

University Degree in Computer Science, IT Management, or related IT/Technical degree
University, internship, or commercial experience using Windows Server , VMware, GUI tools to perform trouble shooting
Good problem solving and trouble shooting skills
Strong communication skills both written and verbal
Desire to learn new skills, pick up new responsibilities and meet new challenges
Beneficial if you have knowledge / use of MS Exchange, SQL, Office 365, Azure

For more information, please contact Katie at Matched Group:1st Line Support / IT Support / Technical Support / Help Desk Support / Help Desk Analyst / Help Desk / Service Desk / Service Desk Analyst / Service Desk Engineer / Graduate IT / IT Graduate / Technical Graduate