Customer Service Representative - Ipswich, United Kingdom - Apex Parking Limited

Description

A Customer Service Officer (CSO) is responsible for providing outstanding customer service whilst maintaining Apex Parking's high quality standards for car park presentation.

In doing so, a CSO will be required to perform a range of duties including but not limited to ensuring customers have the latest and most relevant product and service information, onsite maintenance and car park operations.

• Encourage repeat visitation by providing excellent proactive service to customers by anticipating customer needs and responding quickly to resolve any problems.
• Advise Apex Parking customers of the latest deals and offerings provided by head office and take all reasonable steps to ensure customers have the most appropriate product.
• Ensure all incidents and/or complaints are handled within guidelines and reported promptly ensuring any follow up items are completed within assigned timeframes.
• Maintain a neat and professional personal presentation, ensuring that your uniform is clean, tidy and in good repair.

• Comply with local operating procedures (LOPs) to ensure corporate quality standards of car park presentation are maintained at all times.
• Identifying, repairing and undertaking basic/routine car park maintenance requirements, recording, monitoring and reporting problems.
• Identifying and undertaking basic/routine cleaning requirements on a daily basis.
• Completing regular walks of the car park to ensure equipment is functioning properly and where it is not, report this to your supervisor.

• Company pension
• Free parking
• Onsite parking

• Flexitime

• GCSE or equivalent (required)

• Driving Licence (preferred)