- Ensuring the best connectivity experience is achieved through a creative & action-orientated attitude to implement and manage support strategies and operational processes for new and existing services to include partner onboarding and incident management.
- Establishing and maintaining strong client relationships internally and externally through collaboration & inclusiveness, using the power of diverse teams & individuals working together to deliver outstanding performance.
- Creating, developing, and delivering new assurance frameworks for Business Comms product suites aligning the service & support functions with customer service excellence.
- Representing the Business Comms service & support teams at customer pre-sales workshops, providing an overview of our assurance capabilities and ensuring potential customers are in no doubt of Sky's robust and high-performing assurance framework.
- Supporting the Business Comms commercial team in partner growth and retention strategies as a key member of the bid team, providing support for re-contracts, tenders, and RFPs; building the appropriate service & assurance frameworks.
- Ownership of the WiFi Planned Maintenance notification process, informing internal stakeholders and external partners of upcoming planned maintenance. Acting in a consultative capacity to technical teams on how best to plan and manage upcoming works.
- Deputising for Head of Department, Group Service & Ops Manager, Provisioning & Deployment Ops Manager, or Service & Ops Manager.
- An experienced Operational manager with a track record of managing Customer Relationship Managers.
- Experience of case managing complex customer queries/complaints.
- Experience of leveraging new ways of working and best practices to drive results.
- Comfortable working within a high-pressure delivery environment, and in a highly collaborative manner with multiple delivery skills.
- Vision, drive, diplomacy, and the ability to make things happen in an environment of ambiguity, complexity, and multiple stakeholders, being able to influence others.
- Able to communicate with and bridge the gap between technical, operational, and business teams.
- Excellent attention to detail including a proven ability to manage multiple, competing priorities simultaneously.
- Strong problem-solving and diagnostic skills with the ability to logically think problems through to a final resolution within a high-pressured and time-critical environment.
- The experience of working in a fast-paced environment, where quickly changing priorities need to be managed, and being capable of managing resources to achieve maximum results.
- Sky Q, for the TV you love all in one place.
- Discounted mobile and broadband.
- Access to a wide range of exclusive Sky VIP rewards and experiences.
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Sky Service Relationship Manager - Greater London - BPL Business Media Ltd

2 days ago

Description
Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport, and breaking news - connecting and entertaining millions of people every day. We also provide communication services to our customers including Sky WiFi and Sky Ethernet. Our heartland is the licensed trade – pubs, bars, and hotels – but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes, and hospitals, just to name a few.
About the Job:
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Key Responsibilities:
Skills / Experience Required:
Job Position Type: Full-time
Region: Greater London
Benefits/Extras:
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Relationship Manager
Antony James Recruitment- London
-
Relationship Manager
Royal London- London
-
Relationship Manager
InterQuest Solutions- London
-
Relationship Manager
Acin Limited- London
-
Relationship Manager
Kennedy Pearce Consulting- London
-
Relationship Manager
Full time ALTERYX- London
-
Relationship Manager
Vitesse PSP- London
-
Relationship Manager
Chamberlain Career Management- London
-
Client Relationship Manager
Blue Legal- London
-
Client Relationship Manager
Aviva plc- London
-
Client Relationship Manager
Blue Legal- London
-
iCAN Relationship Manager
iCAN: The Insurance Cultural Awareness Network- United Kingdom
-
Associate Relationship Management
Griffin Fire- London
-
Client Relationship Management
Apex Group- London, England, United Kingdom
-
Client Relationship Manager
Full time Universal Business Team- London
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Supplier Relationship Manager
Hays Accounts and Finance- England
-
Relationship Management Coordinator
ICE- London
-
Client Relationship Manager
Fitch Ratings- London
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AVP-Relationship Management
Griffin Fire- London
-
Strategic Relationship Manager
HDI- London
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Customer Relationship Manager
Barchester Healthcare- England