Creative Team Leader - London, United Kingdom - Wlliams Lea

Wlliams Lea

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Creative Team Leader

Salary:
£39,000 per annum

Location:
London, EC1A 1HQ

Contract:
Permanent, Full time

Shifts: 37.5 hours per week, Monday-Friday, 08:00-16:00

Work model:
Onsite

Williams Lea seeks a Creative Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

We are recruiting a Presentations Services Team Leader for one of our UK Financial Advisory, Banking Clients.

The role requires an individual who has experience in being a people manager, has excellent knowledge of Creative Cloud, PowerPoint and Excel, good knowledge of Word, has experience of managing and developing a team.

You will lead the creative team alongside the Senior Creative Lead, you will be taking responsibility for the management of the team dealing with, ensuring outstanding performance meeting and beating SLA targets and creating an environment that champions continuous improvement of self and team and team output, being responsible for upholding WL reputation and values so that the Client's requirements can be effectively managed, while developing effective working relationships with colleagues to promote a strong working team.

Key responsibilities:

Management of the team, ensuring that all team and operational requirements are met. Manage team's performance, development, attendance, time keeping and conduct annual appraisals.
Maintain and delivering a 1st class service in line with the team and client processes
Manage the workflow where appropriate
Ensuring all process and procedures are understood and adhered to
Communicating effectively with the Client and your team, as appropriate, to help effectively manage operational needs and manage client expectations
Ensuring adherence to all departmental, company and client policies and procedures
Reporting operational / IT problems and ensuring these are followed up
Manage annual leave and shift planning
Ensuring weekly staffing is sent to the whole team and relevant managers
Manage team's performance, development, attendance, time keeping and conduct annual appraisals.
Completing annual reviews with the Senior Creative Lead
Developing development plans for direct line reports fostering the culture of continuous improvement
Setting SMART Objectives and Goals
Ensuring teams have regular 121's and Team meetings
Ensuring team feedback is captured and recorded
Ensuring a professional attitude and appearance (use of corporate dress code) at all times.
Monitor and manage SLA adherence in line with contractual requirements
Assist Account Operations Manager with month end processes where required
Taking ownership for the team and self

Knowledge and skills required:

Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills
Excellent knowledge of PowerPoint, Word and Excel and creative cloud, having a back ground in Creative is beneficial
Excellent customer service skills, and standard of delivery, confident in liaising with clients, deploying good verbal and written communication skills
A proven track record of training and developing others
Someone who shows professional pride and is a dedicated team player

REWARDS & BENEFITS

We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday plus bank holidays

Salary sacrifice schemes, retail vouchers - Including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops & computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance,

Health Assessments

Cycle-to-work scheme

Gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

EQUALITY & DIVERSITY