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  • Community Manager - birmingham - DiSRUPT Recruitment Agency | B Corp

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    Description

    Community Manager (Flexible Workspace)

    B Corp Certified Business

    We partner with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, hosting company events, networking opportunities, and high-end locations to socialise and work remotely.

    The Community Manager will be the primary point of contact and go-to person for the Community and all member day-to-day needs, supporting the delivery of member engagement and happiness. They will also support the Senior Community Manager and Regional Operations Manager in creating an environment where our members can thrive, providing exceptional service to all users of our spaces.

    You must be passionate about people, obsessed with organisation, and dedicated to delivering a 5-star customer service experience to everyone you meet.

    Key Responsibilities:

    • Be the primary point of contact and go-to person for the Community and all member day-to-day needs, supporting the delivery of member engagement and happiness.
    • Support the Senior Community Manager and Regional Operations Manager in creating an environment where our members can thrive, providing exceptional service to all users of our spaces.
    • Manage the move-in process and onboarding for new members, working with the Senior Community Manager to onboard new members in line with 'Member Inspiration' KPIs and agreed SOPs.
    • Work with the Senior Community Manager and Membership & Events Manager to deliver the member engagement programme.
    • Ensure wellbeing initiatives are delivered for members with agreed partners/providers.
    • Support the Marketing team in the delivery of the Amplification Studio offering to members.
    • Maximise opportunities to connect members with each other.
    • Work alongside the Marketing team to grow social media engagement.
    • Enrol members on to our Mission Lit and Why B programmes.
    • Undertake local community engagement, such as local brand outreach to develop a portfolio of discounts and benefits for members.
    • Responsible for ensuring that members are using and engaging with the app and portal, and that data capture/reporting is accurate.
    • Ensure the CRM (Customer Relationship Management) systems, including OfficeRnD and HubSpot, are up to date to ensure reporting is accurate.
    • Manage the CA, ensuring all member communication, including the weekly newsletter and updates, are created and scheduled.
    • Conduct tours/viewings in a timely manner.
    • Develop an understanding of competitors in the local area of your site.

    Skills & Experience Required:

    • Demonstrable experience in developing and building an engaged member community and providing exceptional member experiences.
    • Demonstrable experience of having worked in the co-working, events, luxury retail, and hospitality sectors, including boutique hotels and/or members clubs.
    • Prior experience of working in a start-up/SME and/or purpose-driven business.
    • Line/team management experience.

    What You'll Get:

    • 25 days annual leave plus bank holidays.
    • Access to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.
    • Two working days each year to volunteer for a charity.
    • Perks chosen through Lumina, from the Cycle to Work Scheme and gym membership to medicash and additional pension contributions.
    • Membership to all our work and clubspaces, meaning you will always have an amazing space to work from.
    • Unlimited free coffee, tea, and fresh fruit, plus a monthly lunch for the team in each site.
    • Every employee receives a hard copy of our book, plus training on how to talk about its contents from author Richard Johnson.
    • Annual all-company meet-ups, and bi-annual regional meet-ups, as well as site-specific events and socials.
    • Personal development plan.
    • Values-driven culture.

    Our client cultivates a culture of action and looks for passionate, kind, and collaborative people to join their team.


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