Apprentice Medical Secretary - Whiston, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust
Mersey and West Lancashire Teaching Hospitals NHS Trust
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Whiston, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has arisen to join Team MWL as a Medical Secretary Apprentice in our Surgical Care Administration based at Whiston and St Helens.

Permanent position commencing on a training role, for a period of 23 months under Annex 21 requirements. On successful completion of the training the post holder will become Medical Secretary on Band 3.


As an apprenticeship this role is supported by an accompanying assessment and skills development programme, during which the post holder will gain the skills and knowledge relevant for this role.

Learning will be a mix of in the workplace, formal on and off the job training, and the opportunity to practise new skills in a real work environment.

On successful completion of their Apprenticeship, they will have the right knowledge, skills, and behaviours they need for their chosen role.


  • Type dictation from audio transcription of clinical correspondence and documentation in line with Administration Working Guidelines. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
  • Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly.
  • Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
  • To quality check documentation completed in clinical administration support.
  • Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
  • Audit reports bimonthly against KPI's (key performance indicators).
  • Deal appropriately with concerns from staff in line with Trust policy.
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.


From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.


The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.


The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.


Our Vision is to deliver 5 Star Patient Care:

  • CARE that is evidence based, high quality and compassionate
  • SAFETY that is of the highest standards
  • COMMUNICATION that is open, inclusive and respectful
  • SYSTEMS that are efficient, patient centred and reliable
  • PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:


  • Trust rated Outstanding by CQC Inspection August 201
  • Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
  • Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme

KEY DUTIES

  • Type dictation from audio transcription of clinical correspondence and documentation in line with Administration Working Guidelines. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
  • Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly.
  • Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
  • Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
  • To quality check documentation completed in clinical administration support.
  • Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
  • Audit reports bimonthly against KPI's (key performance indicators).
  • Deal appropriately with concerns from staff in line with Trust policy.
  • To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion, and empathy in all situations.
  • Print off EIS reports for ICE discharges.
  • Taking minutes of meetings and circulating to relevant groups.
  • Obtain information requested by Administration Services Co-Ordinator.
  • Organise and order stationary items as appropriate.
  • Ensure all mandatory training is up to date and report accordingly.
  • Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
  • Attend appropriate training, meetings, and education sessions at the req
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