Just One Number Administrative Call Handler - Norwich, United Kingdom - Cambridgeshire Community Services NHS Trust
Description
This post attracts a New Hire Bonus of £1,500 (pro-rata for part time staff) please see attached terms and conditions.
Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford Business Centre.
As the first point of contact, you'll help to ensure children, young people and families speak to the right person, in the right place at the right time.
Could you be a Just One Number Administrative Call Handler?
With excellent communication, teamwork, and telephony skills, you'll be looking for a challenging and exciting role in a friendly environment.
You will share our Trust values and demonstrate empathy to service users and professionals and always respect the feelings of others, including in highly emotive situations.
In return, we offer the opportunity to develop your skills with access to in-service training programmes and ongoing personal development.
You will receive regular supervisions, shared team learning and annual appraisals and take an active role within your own personal development.
You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.
Base will be Cringleford Business Centre, Norfolk. Shift pattern 10am-6pm, Monday to Friday, and rotational Saturdays 9am-1pm (approximately 1 in 6). Flexibilty requested for potential cover 8am-4pm. Closed Bank Holidays.We offer a competitive annual leave package of 28 days leave pro rata. Both salary and leave increase with years of service as per Agenda for Change scheme.
Full time and part time permanent positions are available.
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding-and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Completing administration tasks on S1, including for instance scanning onto patient records, registering antenatal notifications, checking tasks, updating service user information, oversight and action requests of digital/virtual consultation platforms, running routine reports and registering service users who are accessing the service.
Booking and rearranging contacts for Norfolk and Waveney CYP team as required, e.g. new birth visit, 6-8 week check and speech and language appointments etc.
In addition, the Just One Number Administrative call handler will undertake administrative tasks as part of a team in some of the following areas:
Actioning blood spot requests, virtual clinic drop ins, SystmOne support, spreadsheet maintenance and document archives in line with agreed standard operating procedures including:
Inputting data
Preparing and sending letters
Performing quality control by checking data and correspondence
Accessing a digital platform
Attending meetings with colleagues
Using basic functions in Microsoft Excel
Please see the Job Description and Personal Specification for further details.
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