Contract - New Business & Customer Services - Bracknell, United Kingdom - Honda Motor Europe Ltd

Honda Motor Europe Ltd

Verified Company

Bracknell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date:24-Jan-2023

Location:
Bracknell, GB

Company:
Honda Motor Europe Ltd

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role:

As a Coordinator, working in a small but efficient team, you will provide the finest service to our car and bike dealers, as well as to our customers.

We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

Main Responsibilities:

Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
Providing an excellent level of service to our customers.
Making changes to customers' finance agreements.
Allocating manual payments to customers' agreements accurately.
Checking finance documentation efficiently.
Responding to correspondence from customers.

This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00.

There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Qualifications, skills and experience:
Required/Desirable

Required

Previous experience working in a customer service environment.
Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
Quality conscious with an eye for detail.

Desirable

Previous experience working in a customer environment within the motor finance industry is preferable.

Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors.

Central to this is Honda's commitment to be a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal and we embrace inclusion with our various policies.

This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose.

Honda recruits, hires, trains and promotes into all levels the most qualified/experienced individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.

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