Care Charging Officer - London, United Kingdom - Business Smart Solutions

Business Smart Solutions

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Rate:
£23.88 per hour (umbrella)

Term: 4 months

Hours per week: 36

Location:
Hackney

Financial Assessment

To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care
To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments
Using Mosaic to create and amend SDS charges
Notification of changes to care charges
Carrying out annual reassessment of customers to ensure assessment are up to date

Billing and Collection

Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed
Ensuring that refund requests are processed
Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required
Carry out the routines to ensuring income received is correctly allocated to customer's accounts, unallocated income cleared from both PARIS &CedAR
Process requests for payment plans, standing order, direct debit and custom card
To receive and bank all income ensuring the completion of all supporting documents

Customer Services

Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters
Liaise with other departments and sections on behalf of the customer to resolve charging queries
Provide relevant guidance/forms/advice to customers on matters related to charging e.g Care Charging Appeals, Deferred Payments, Third Party Top Ups

OTHER DUTIES AND RESPONSIBILITIES:

Ensure all documents are scanned to relevant systems and/or archived as appropriate
To date stamp and distribute all incoming mail, check shared mailboxes and faxes and action
Provide management information as requested
Contribute to any audits both internal and external
Contribute to the development of systems e.g. user acceptance testing, training
As required contribute to the job training of new staff and work placements
As required, attend and contribute to meetings locally or departmentally

KNOWLEDGE AND EXPERIENCE

Knowledge and experience of accounting procedures in Local Authority or equivalent
Knowledge and experience of accounts receivable
A general knowledge of the Adult Social Care and Care Charging Policy
Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc) in the work environment on a daily basis to a competent standard and speed
Experience and knowledge of operating financial administrative systems e.g CedAR
Experience of effectively communicating financial matters to customers and providing excellent customer services
To have knowledge and understanding of equality and diversity issues and experience of delivering user sensitive services to the adult social care client groups

ABILITY AND SKILLS

Ability to use, analyse and interpret financial and nonfinancial information
Ability to reconcile complex manual/computerised accounts to strict deadlines
Ability to communicate effectively, orally and in writing and to provide a responsive financial support/advisory within the department
Ability to determine priorities and work on own initiative
Ability to contribute to the development, implementation and monitoring of financial and administrative systems
Ability to work collaboratively with operational staff and managers and to assist them in the effective discharge of finance responsibilities.
Ability to work effectively in a team
Ability to communicate effectively with the adult social care clients or their financial representatives

Job Types:
Full-time, Temporary contract

Salary:
£23.88 per hour

Expected hours: 36 per week

Schedule:

Application question(s):

Do you have knowledge and experience of accounting procedures in Local Authority or equivalent?
Do you have knowledge and experience of accounts receivable?
Do you have the ability to use, analyse and interpret financial and nonfinancial information?
Do you have the ability to reconcile complex manual/computerised accounts to strict deadlines?

Experience:

Local Government: 3 years (required)

Work Location:
In person

Executive Support Officer