Service Administrator - Harwich, United Kingdom - Sato UK Ltd

Description

Main
Purpose of the Job
Receive and deal with calls from contract and non-contract customers requiring service support

Service administration

Contract/warranty administration


Specific Responsibilities

Customer Calls

• For calls requiring a site visit, log the call with company
• For calls requiring presales onsite support liaise with Pre-Sales
• For calls logged on a company website, allocate to the appropriate engineer and create a Service Request
• Direct other calls to the appropriate department
• Technical Helpdesk, Sales, etc.

Service Administration

• Order spare parts and consumables as required by customers
• Submit invoices for all chargeable work (field service and workshop)
• Reconcile with worksheets and close nonchargeable technicians' work
• Submit invoices for Workshop repairs
• Log swap out, depot repair printhead warranty checks and technicians' calls
• Investigate disputed invoices and resolve issues where possible
• Raise customer credits where appropriate

Contract/Warranty Administration

• Submit invoices for monthly renewal contracts
• Create and send warranty expiry letters to customers as dates become due
• Create and send service renewal contracts to customers as dates become due

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£22,000.00 per year


Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person

Application deadline: 05/05/2023


Reference ID:
Service Administrator