Customer Services Officer - Redditch, United Kingdom - Heart of Worcestershire College

Heart of Worcestershire College

Verified Company

Redditch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

WHAT WE ARE LOOKING FOR:

To become a Customer Service Officer in our Student Experience department, we need someone who is organised, driven and has brilliant communication skills

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

Although this position is centred on our Malvern campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description.

In summary, as someone who has recent experience of working at a similar level of administrative post, with broad administrative duties, you will support in many aspects.

To name a few:
- _Front of House & Customer Services _
- _Admissions _
- _Student Financial Support _
- _Enrolment _
- _Administration Duties _

ABOUT US.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses.

Ofsted has given us a GOOD rating.

In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood.

By 2030, we also intend to be 90% green

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

THE PERKS.

A career with us entails much more than a paycheck, because we know our employees are our most valuable resource.

You can look forward to the following perks with us.

Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
Regular Continuing Professional Development
Opportunity to gain further qualifications and enhance professional development through our Awards process
Generous holiday allowance
Agile and Flexible working (Dependent upon role)
Employee discounts & benefits package including high street and travel discounts
Fantastic progression opportunities
A mentor to support you in your new role
Cycle to Work Scheme
Free onsite parking (Certain Campuses only)
Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.

Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up.

Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.

Closing date for this post is: 16 July 2023

Interview date:
TBC
Up to £9,501.08 depending on experience
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