Administrative Coordinator - Solihull, United Kingdom - Midland Eye Clinic

Midland Eye Clinic

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About us
Midland Eye Clinic is a small business in Solihull. We are professional, fast-paced and collaborative.

Duties:

Lead and coordinate frontline service to visitors and external stakeholders, providing indepth advice and guidance on administrative procedure.
Resolve administrative problems by analysing information, identifying and communication solutions.
Maintain rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
Administer all appointments from registration to discharge. To include updating cancellations and patients who do not attend, onto the patient administration system.
Fulfil all reasonable requests from patients to ensure their satisfaction and safety.
Welcome patients as they arrive and escort them through Midland Eye maintaining compliance with patient pathways.
Liaise with Clinical staff, Consultants, Administrative staff, Optometrists and GP's internally and externally as necessary.
Preparing patient notes for Theatre.
Be responsible for taking payments from patients for their consultation and procedures and dealing with related administrative tasks including allocating cash onto APAS and DGL computer systems.
Coordinate with all staff members to maintain effective communication at all times.
Deliver excellent customer service.
Clearly communicating information to patients.
Ensure APAS is kept up to date with patient letters, consent forms, pricing, outstanding list and waiting room information.
Update computer systems as appropriate.
Provide reports, as required, for clinic or staff audits and patient satisfaction surveys.
To undertake general filing and typing.
Act as first point of contact for the emergency services, supporting fire wardens with evacuation procedures in line with policies.
Develop strong working relationships with senior management and administrative personnel for effective and smooth operations.
Report any maintenance issues immediately to line manager
Keep up to date with current promotions and treatment pricing, to provide information to patients, on request, whilst maximising appointment opportunities.
Carry out instructions given by the management team.
Collaborate with management to devise and implement process/strategic administrative improvements.
Ensure general tidiness of all common areas and ensure that drinks dispensers are full.
Always adhere to all company policies and procedures.
Provide adHoc Administrative support the clinic as and when required.