Customer Services Manager - West Bromwich, United Kingdom - Marketplace BDMS Limited

Marketplace BDMS Limited
Marketplace BDMS Limited
Verified Company
West Bromwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
One of the UK's largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager.


Benefits include:

Free life assurance cover and generous paid sick scheme (both after a qualifying period).

The company also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.


About the role:


  • Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
  • You will work closely with our Sales and Marketing team.
  • You will be a champion of improvement efficiencies within the department.
  • Monitoring of customer order fulfilment and feedback to customers is an essential part of the role
  • This is a senior position within the company, and you will be part of the Senior Management Team where you will have input into all aspects of the business.
  • Be confident and have excellent written and verbal communication skills
  • Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the postBREXIT age
  • Have positive negotiation skills
  • Be resilient through peaks of pressure and used to working to tight deadlines
  • Have extensive similar experience in previous manufacturing companies

Skills and experience:


  • A Level 5 (or higher) qualification in a Businessrelated discipline or equivalent
  • IATA and IMDG certification
  • 5 years in a customer service management and shipping export role with experience of dangerous goods
  • Ideally a working knowledge of Sage X3 but this is not essential
  • Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets
Hours of work are 8.45 am pm, a 36.25-hour week. 25 days holiday (plus all UK bank holidays),
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