Inbound Customer Sales Advisor - Belfast, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Inbound Customer Sales Advisor

Job Title:
Inbound Customer Sales Advisor

Location:
Belfast

Salary:
£22K Base Salary, with an OTE of up to £26K + £500 bonus at both 8 weeks & 5 months

Contract:
Permanent

Hours:
Full Time, 37.5 hours per week

Shifts:
Working between 8.30am - 8pm Monday to Friday, 9am - 5.30pm Saturday, 10am - 4pm Sunday, 5 days out of 7

Training: 6 weeks

Start Date:16th January

CCA Recruitment are delighted to be recruiting on behalf of a very highly rated travel insurer, looking for enthusiastic Customer Sales Advisors to join their team

Through inbound calls, you will be helping new customers, discussing their needs and demands (including medical) and matching them with a great product that's best suited to them.

To be successful in this role, you will get full training to help you effectively match your customers to the products, understanding their needs and giving you the confidence to be a persuasive communicator to progress within your role.

Contact centre experience is required for this role, and although experience within FCA/Insurance is preferable, it is not essential.

There will be targets to achieve each day, with a supportive team around you for advice, and the resources to have the right knowledge to help you achieve these.

As an Inbound Customer Sales Advisor you would be responsible for:

Taking inbound calls from customers
Offering customers the best product that suits their needs
Selling the benefits of different products
Following selling scripts to ensure all sales are regulatory compliant

We are looking for:

Pride and experience in delivering best in class customer service experience by phone in an Inbound Sales environment
Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 91% or above
Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
Proactively support your colleagues and collaborate to help achieve targets
Clear communicator who can build relationships and bring their personality to work
Selfmotivated to be able to take accountability of your own development and strive for the best version of you
IT literate, able to take inbound calls whilst navigating multiple software.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£26,000.00 per year

Schedule: