2nd Line Support Engineer - Leeds, United Kingdom - Wrigleys Solicitors

Wrigleys Solicitors

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to the continued success & growth of the firm, we are seeking an experienced 2nd Line Support Engineer.

About us
Wrigleys is a well-established, reputable firm of specialist Solicitors and we have offices in Leeds, Sheffield, and Newcastle. We represent clients across the UK and are considered as one of the leading expert practices outside of London.

Here at Wrigleys we pride ourselves on providing a superior service to our clients within a professional yet friendly and authentic environment.

We have exceptional staff retention levels and with our leadership team and living through our purpose, vision,mission, and values, along with our behavioural framework, we ensure our teams' wellness is truly at the forefront of everything we do and believe in.

About the role
This role will be working closely with the IT Team, to provide 2nd line assistance to the wider business.

Responsibilities:

To provide 2nd line support through both assigned work, and escalation from the service desk and management
Investigate and resolve service desk incidents assigned with speedy fixes ensuring ticketing system is fully updated
To provide infrastructure systems assistance including monitoring and maintenance
To provide assistance on projects and systems upgrades
To provide planned maintenance work both onsite and remotely

The ideal 2nd Line Support Engineer

Will have previous experience in a 2nd line support/similar role

Your core technical skills will include:

Veeam
Azure
Intune

What we offer

Whilst we work hard within normal hours and focus on engaging with clients, we aim to find time for fun along the way.

At Wrigleys it is possible to combine both, and we do not encourage a long hour's culture - happier people with a work/life balance deliverbetter results for clients and are more likely to stay long term.

We all want to enjoy our careers.