Sales & Customer Support Administrator - Leeds, United Kingdom - PFM Packaging Machinery Ltd

Description

The Role

You will assist the sales team whilst contributing to our sales activities both inbound and outbound, you will be part of a team where Customer Service is key and going above and beyond is second nature.

Key Activities within the role

• Outbound calls, understanding clients' needs and offering solutions to suit, data entry into our CRM system, obtaining Customer feedback and reviews.
• Outbound calls, to existing CRM database to ensure records are current and up to date.
• To assist in maintaining relationships with existing customers.
• To liaise with all departments to ensure customers' requirements are achieved internally.
• To communicate confidently with existing and potential customers in an efficient professional manner regarding product, ranges, and sales orders.
• To carry out any other administrative support within the department when necessary
• Educate prospective customers on the benefits of our products and services

About You

You'll need a good command of the English language as this role will involve high customer interaction both written and verbally.

You will have a confident and professional manner that works well under the pressure of our industry.

In summary, you will need to demonstrate:

• Fluency in English both verbally and written
• Excellent telephone and Customer Service skills
• Computer Literate
• The ability to be creative and willingness to diversify within the role.
• That you're up for a challenge and can maintain a positive and upbeat attitude.

Salary:
From £23,000.00 per year


Benefits:

• Company pension
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 30/04/2024

Reference ID:
Sales & Customer Support Administrator