Desktop Support - Tetbury, United Kingdom - Tech people 247

Description

Responsibilities:

• Provide technical support and troubleshooting for desktop systems, software, and hardware issues
• Set up and maintain user accounts and permissions
• Collaborate with other IT teams to resolve complex technical issues
• Respond to help desk tickets and provide timely resolution to enduser problems
• Conduct system upgrades and patch management
• Perform regular maintenance tasks such as system backups and antivirus updates
• Document technical procedures and create user guides

Skills:

• Proficiency in Linux, Windows Server, and Mac OS environments
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with TCP/IP networking protocols and troubleshooting
• Experience with Jira or other ticketing systems for tracking and resolving issues
• Understanding of DNS configuration and troubleshooting
• Excellent customer service skills with the ability to communicate technical information to nontechnical users
• Knowledge of VPN setup and troubleshooting
• Ability to work independently and prioritize tasks in a fastpaced environment

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Job Type:
Part-time


Salary:
Up to £140.00 per day

Expected hours: 16 per week


Schedule:

• Day shift

Education:

• Diploma of Higher Education (required)

Experience:

Desktop Support: 2 years (required)


Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Tetbury, Gloucestershire (required)

Ability to Relocate:

• Tetbury, Gloucestershire: Relocate before starting work (required)

Work Location:
In person