Run Manager - Sheffield, United Kingdom - Sopra Banking Software

Sopra Banking Software

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a Run Manager to join our SaaS & Cloud Services Team to oversee the level of service being delivered to our clients, ensuring SLAs, continuous improvements and customer relationships are aligned with our commitments and values.

Sopra Banking Software power over 25% of all UK mortgages and enable half of all UK building societies to deliver leading Savings and Digital experiences to millions of customers.

Reporting into our Service Manager, Run Managers work across a portfolio of clients, ensuring we deliver mortgage processing and other services to financial institutions throughout the UK.

Location:
Sheffield office base with flexible hybrid working

Salary:
£50,000-£60,000 per annum

Run Manager Responsibilities:

Establishing and maintaining relationships with our clients, ensuring their needs are understood and met.
Manage execution of our contractual commitments relating to service quality, including the regular reporting to both client and internal stakeholders.
Own service improvement plans where necessary, ensuring clear objectives & action plans are in place.
Manage customer requests, incidents, and releases, ensuring internal standards and policies are being met.
Ownership of the Clients service calendar, covering service events, such as DR, Pen Testing, Patching & upgrades.
Play an active stakeholder role in new projects, representing our customer's interests and ensuring service readiness measures are met ahead of golive.

Run Manager Requirements:

Demonstrable experience of working in a service management environment which covers all, or most of the responsibilities above.
Experience in service contract management, including billing, service reviews, and improvement plan management
Good knowledge of ITIL processes &
Experience in incident management
Excellent written and verbal communication skills

Preferred Requirements:

Banking business and processes basis
ITIL Practitioner certification (or above)

Run Manager Benefits:
Sopra Banking Software are a certified Great Place to Work

We offer flexible - hybrid working model of 2 days in office and 3 days working from home.

All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% pension contribution, a buy one get one free employeeshare scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.