French Speaking Customer Service Order Processor - Bicester - K2 Recruitment

    K2 Recruitment
    K2 Recruitment Bicester

    3 days ago

    Description

    Bicester, Commercial/Office Division

    Job Summary

    An exciting opportunity has arisen to join a Bicester-based company as a French Speaking Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

    This permanent role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.

    Responsibilities

    • Input customer orders into the ordering system, ensuring all information is up to date
    • Receiving and sorting inbound customer orders ready for processing
    • Preparing and shipping outbound mail
    • Manage and respond to queries
    • Monitor orders and liaising with logistical personnel to ensure delivery times
    • Process orders in compliance with Corporate Work Instructions
    • Validate customer orders and communicate directly with customers when required
    • Scan file customer paperwork
    • Cut & Scan impressions for custom device orders
    • Create and manage order queries in CRM Salesforce
    • Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
    • Process orders to meet department quality and productivity targets
    • Develop good rapport with customers

    Qualifications

    To be considered for the Customer Care Order Processor role you will be fluent in French, have previous data entry experience ideally from within a similar role, have excellent attention to detail, and fabulous concentration. You must possess the ability to prioritise and juggle workloads, with a drive to meet and surpass goals. You must be logical in your approach to work with excellent communication skills and confidence to liaise with colleagues globally. As this is primarily a data entry role you must be comfortable sitting at a computer and entering data repeatedly.

    Compensation and Working Hours

    Hours of work are Monday to Friday 9 am until 5 pm and 25 days plus your Birthday and bank holidays, this role is offering £27,500 per annum plus a 10% bonus.

    This role will not be around for long, please apply today.

    Recruitment Agency

    K2 Recruitment is acting as an Employment Agency in relation to this vacancy.

    K2 Recruitment, 5 London Road, Bicester, Oxfordshire OX26 6BU
    Tel: or Fax:
    Email:


    #J-18808-Ljbffr

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