Recovery Worker - Kensington and Chelsea, United Kingdom - Hestia

Hestia

Verified Company

Kensington and Chelsea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job Title:
Recovery Worker

Reporting to:
Team Manager or Team Leader

Contract:
Permanent, Full time

Interview Date: 01/07/2023

About the role

To provide excellent quality support and interventions to customers experiencing or likely to experience a mental health crisis as an alternative to using statutory crisis services.

To provide support to customers using Hestia's Recovery Café to reduce their crisis by offering a range of activities and interventions within the service during opening times (18:00 23:00 Monday to Friday and 12:00 23:00 weekends and bank holidays)
To motivate customers to identify causes of crises and to prevent these issues triggering crisis in the future
To develop simple yet effective safety plans with the individual users to proactively manage their mental health and wellbeing and to avoid the use of crisis services such as A&E
To carry out individual one to one sessions with customers and, where appropriate, to support them to develop their own wellness, recovery action plan
To assist customers to develop their social networks in order to attend mainstream or specialist educational, leisure and health related activities to support positive mental health and wellbeing in the future
To actively participate in continued professional development to be able to support customers with a range of mental health issues and associated impacts including thoughts of selfharm, drug and alcohol use and behaviour which may be experienced as challenging
To take an active role in supervision, reflective practice, appraisals, team meetings and other support mechanisms with the Team Manager outside of the operational hours of the service, in order to maintain resilience to be effective in this challenging yet highly rewarding environment.
To work closely with the Team Manager, Service Manager and Recovery Café Support Worker colleagues to provide a whole team approach to customers using the service
To promote and publicise the service appropriately in line with the service Communication Plan with support from the Team Manager
To coproduce the delivery of the Recovery Café with current and former customers and to support them to engage in Hestia's Service User Regional Forum (SURF) and the overarching Better Lives Forum, or other local user groups, as appropriate.
To take part in effective consultation with individual customers and groups of customers, both about local delivery and about organisational policy and procedures
Accurately record of customer visits, support and interventions provided and any outcomes
To maintain all other records relating to the upkeep and maintenance of the service, including building health and safety checks. This includes electronic based records.
To liaise with other providers of support and/ or treatment to the customers, in line with Information Governance Protocols, to provide multiagency support.
To have knowledge of and follow relevant legislation, policies and procedures

About you

Demonstrable experience of working with individuals who have experienced

mental health and / or dual diagnosis issues

Knowledge of issues affecting those individuals with a range of mental health conditions, how to communicate effectively with these individuals and how to support them with dignity and respect
Takes appropriate steps in empowering customers to make choices and take appropriate control for their mental health in order to achieve appropriate levels of independence
Understanding of the principles of recovery as an ethos and a range of recovery approaches
Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers
Awareness of health and safety issues
Demonstrates commitment to coproducing service delivery with customers by ensuring that all activity is aligned to support customers to reduce their MH crisis and develop strategies for better mental health and welling in the future
Willingness to cook and share a meal with the customers of the Recovery Café
Good IT skills that includes a working knowledge of functions in MS Word, Outlook and the internet
Ability to complete and record basic financial transactions, i.e. managing petty cash
Knowledge and understanding of safeguarding issues and ability to address them appropriately

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

Holiday allowance of 25 days / 195 hours per annum plus 8 days / 62.4 hours public holidays
Company Pension
Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia's practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
Hestia Rewards excl